The Open University
Student Support Platform
The Open University is one of the world's largest distance-learning institutions. With 200,000 students a year, each with their own mix of needs, questions and contact points, getting to the right help at the right moment was harder than it needed to be.
We worked with the OU's student services teams to fix that, building a suite of digital services that guided students to what they needed next, whether that was finding an answer, completing a form, or getting in touch with the right person.