These recommendations are based on my first-hand experience working in digital student support. I worked at The Open University for twenty years, across many different student services at a variety of different levels. This series of articles will delve into ten key areas, using real case studies to bring the points to life. This article provides an overview of the topics I will cover over the series.
A look at some of the ways we used feedback to improve student experience at The Open University, including methods of collecting and analysing feedback and incremental steps you can take to do the same in your organisation.