Things we’ve written about

Legacy code is a problem that many businesses face. Changes become harder to make without things breaking, nobody really knows how anything works anymore and the customer experience starts to take a major hit. As developers, we love to scapegoat it, complain about it and yearn to replace it. But what if we didn’t?

Getting started with web accessibility can be tough. There's so much to think about, so much to try and understand and no clear definition of done. Where do you start? How do you keep on top of it? And how do you know if you're doing it right?

What does inclusive design mean? How does it relate to disability and accessibility? And how can it help us create better digital services for everyone? Let's take a look...

These recommendations are based on my first-hand experience working in digital student support. I worked at the Open University for twenty years, across many different student services at a variety of different levels. This series of articles will delve into ten key areas, using real case studies to bring the points to life. This article provides an overview of the topics I will cover over the series.

A look at some of the ways we used feedback to improve student experience at the Open University, including methods of collecting and analysing feedback and incremental steps you can take to do the same in your organisation.